Terms of Service

Effective Date: October 2025

OVERVIEW

This website is operated by Cocomey. Throughout the site, the terms “we”, “us” and “our” refer to Cocomey. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by them. If you do not agree, please discontinue use immediately.

Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform enabling us to sell our products and services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or that you have given consent for any of your minor dependents to use this site. You may not use our products for any unlawful or unauthorized purpose or violate any laws in your jurisdiction.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your non-payment data may be transferred unencrypted across networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, copy, sell or exploit any portion of the Service without express written permission by us.

3. ACCURACY AND TIMELINESS OF INFORMATION

We make every reasonable effort to ensure that information on this site is accurate, but we cannot guarantee it. The material is provided for general information only and should not be relied upon without verifying through more complete or timely sources. Any reliance on this site is at your own risk.

4. MODIFICATIONS TO SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to our Return & Refund Policy.

We make every effort to display accurate colors and images, but cannot guarantee that your device display represents them precisely. We reserve the right to limit sales to any person or region, to limit quantities, and to discontinue any product at any time.

All product descriptions and prices are subject to change without notice. We do not warrant that the quality of any products or services will meet your expectations, or that errors will be corrected promptly.

6. BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us. In such cases, we may attempt to notify you using the contact details provided. You agree to provide current, complete and accurate purchase and account information for all orders.

For more details, please review our Refund Policy.

7. THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links which we neither control nor monitor. Your use of such tools or links is entirely at your own risk. Please review third-party terms and privacy policies before engaging in any transactions with them.

8. USER COMMENTS & FEEDBACK

If you send creative ideas, suggestions, or feedback, you agree that we may use them freely for business purposes without obligation of confidentiality or compensation. You are solely responsible for the content and accuracy of your comments, which must not infringe any third-party rights or contain unlawful or offensive material.

9. PERSONAL INFORMATION

Your submission of personal data through the store is governed by our Privacy Policy. Please read it carefully for details about how we handle your information.

10. ERRORS OR OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, or availability. We reserve the right to correct such errors and update information at any time without prior notice, even after you have submitted your order.

11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our Service and all products delivered to you are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free, or secure service.

In no event shall Cocomey or its affiliates be liable for any indirect, incidental, special, or consequential damages arising from your use of our Service or products, except to the extent prohibited by law. Where limitations are not permitted by local law, our liability shall be limited to the maximum extent allowed.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Cocomey and its affiliates, officers, employees, and agents from any claim or demand arising from your breach of these Terms or violation of any law or rights of a third party.

13. SEVERABILITY

If any provision of these Terms is found unenforceable, that provision shall be severed to the extent necessary, and the remainder of the Terms shall remain valid and enforceable.

14. ENTIRE AGREEMENT

These Terms and any other policies posted on our website constitute the entire agreement between you and Cocomey, superseding all prior agreements or communications.

15. TERMINATION

These Terms remain effective until terminated by either party. You may terminate by discontinuing use of the site. If we believe you have breached any provision, we may terminate this agreement immediately and deny access to our Service.

16. GOVERNING LAW

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of Hong Kong SAR. Disputes shall be resolved under that jurisdiction unless otherwise required by applicable consumer protection law.

17. CHANGES TO THESE TERMS

We may revise these Terms periodically. Any updates will be posted with a new “Last Updated” date. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

18. CONTACT INFORMATION

Questions about these Terms should be directed to: service@cocomey.com

Last Updated: October 2025 — Cocomey